I want to register for a Certifeye Wallet account
If you received an invitation to Certifeye Wallet from a Certifeye user you do not need to register. Simply click on the activation link in the email and follow the steps.
I didn’t get the activation link to my account
Please check the spam folder in your inbox. If you do find the message in the spam folder, please whitelist our emails to ensure delivery in the future. All important notifications from Certifeye are sent via email.
Is the message not in the spam folder? There might be a different technical reason for the delivery failure. You can ask the Certifeye user to resend the email invitation or contact us directly at firstname.lastname@example.org.
I want to change the email address
According to our policy, the owner of the email address is also the owner of Certifeye Wallet account. You can request a change of email address by contacting our help desk at email@example.com.
I forgot my password
To reset your password, please go to the login page https://wallet.certifeye.com/login-form and click on I forgot my password.
I want to change password
To change the password, log in to your Certifeye Wallet account and go to the Settings tab https://wallet.certifeye.com/settings.
I don’t want the administrator to access my account
If you were invited to Certifeye Wallet by one of our users, the inviter might be the administrator of your account. To block their access and remove the administrator, please go to the Settings tab https://wallet.certifeye.com/settings and remove the admin.
I want to add more users to my Certifeye Wallet
A Certifeye Wallet account is free of charge and designed to be used only by one owner. Every owner can invite one administrator to take over the managing responsibilities and help in keeping the certificates up to date.
If you are interested in running the complete certificate administration and sharing the access with a team of users, please contact us at firstname.lastname@example.org and we will advise you on a solution that is best suited to your business needs.
I want to manage documents for more than one company
If you are taking care of document for more than one business, Certifeye has a special offer for you. The Wallet Manager license is our pilot program allowing to administrate multiple Certifeye Wallet accounts. If you are interested, please reach out to us at email@example.com.
I want to add a new certificate to my Certifeye Wallet (video)
You can simply upload any file in the Certificates tab https://wallet.certifeye.com/certificates by clicking on the Add document button.
You can watch a step-by-step tutorial here:
I want to update an expired or already added certificate (video)
Certifeye will inform you when the documents in your Wallet are about to expire. When you log in to your account you will always see the list of expired certificates on the Home page https://wallet.certifeye.com/home.
If you receive a new version of a certificate, you can quickly renew the old one in your Wallet. Simply click on the Add new version icon.
You can watch a step-by-step tutorial here:
I want to share a document with my business partner (video)
You can select one or more documents from your Certifeye Wallet and share them by creating a unique, secure link. The link can be sent to anyone and is valid for 7 days. The recipient can download the file(s) you sent.
If your business partners are using Certifeye, they can easily subscribe to the documents you sent as well. All created links are listed in the Shared links tab https://wallet.certifeye.com/sharedurls. There, you can also revoke any links you created, even during their 7-day expiration period.
I do not want the document to be visible to everyone
To hide the document, set its visibility status to Private. You can make this choice upon or after uploading the file. Go to the Certificates tab https://wallet.certifeye.com/certificates, find the document and click on the Edit icon. The visibility status can be changed at any time.
If you want to show the document to a specific business partner, simply send it via Certifeye link. Only subscribers can see a private document and will be informed about its renewals in the future.
I want to embed my certificates on a website
You can easily present a list of all your public certificates via the Public Profile. Only valid documents with a Public status will be displayed on your unique webpage.
To activate your Public Profile, go to the Profile tab https://wallet.certifeye.com/profile. Here you can also edit any extra information about your company.
Share the Public Profile URL on your website or social media. Visitors will be able to download the files or even subscribe if they are using Certifeye.
I want to close the account
As the owner of the account, you are the only person authorised to close your Certifeye Wallet account. If you wish to terminate the agreement, please contact us at firstname.lastname@example.org.
Certifeye Business Licence
Can I give my colleagues access to the system?
With Regular and Enterprise account you can share the access with an unlimited number of colleagues. You can also assign a role to each user so that different permission levels can be assigned to different users. You don’t need to buy a license for each user.
After a certificate has been uploaded, can I still approve it or will it be archived immediately?
In Certifeye, a certificate has to be approved digitally after it has been uploaded. Once the certificate has been accepted, then your business contact will be sent a confirmation of approval and the certificate will be stored in your administration.
What should I do if I have a question?
If you have any questions, you can always contact our helpdesk by clicking the Support button in Certifeye application or email us at email@example.com.
Some interesting facts
Certifeye is part of QIMS Holding B.V., the parent company of ManualMaster. We are a Dutch company that has been supplying quality management software for more than 25 years.
Certifeye was created to meet the need of many ManualMaster users for an efficient way to manage the certificates from their suppliers and customers.
Quality and Information Management Support D3 b.v.
De Wederik 4
3355 SK Papendrecht