General Information
What is Certifeye Wallet? (video)
Certifeye Wallet is a free, online profile where you can place all your certificates and share them with your business partners. This way you can collect your documents in one place and update them at any time.
How can Certifeye Wallet benefit me and my customers?
Certifeye Wallet makes it possible to store all your documents online and safely share them with others in an easily available way. It is simple: You can give the link to anyone, even if they do not have a Certifeye account.
Our platform automates communication and file-sharing. All you need to do is make sure that your certificates are up to date, Certifeye Wallet will take care of the rest.
What are the costs for using Certifeye Wallet?
Using a Certifeye Wallet account is free of charge. It comes with no limit on the number of documents to upload or the number of users that can subscribe to them.
If you wish, you can convert your free account to one of our paid plans, offering a more thorough certificate management system. However, the upgrade will never be required in order to use your Certifeye Wallet account.
Is a Certifeye Wallet account mandatory? (video)
It is not. This is a cost-free tool to manage your documents online. If you received an invite from a client or a supplier, it means that they believe you can profit from using the platform just like they did. By joining the Certifeye platform together with your client or supplier, you will make exchanging documents easier for both parties.
If you are new to Certifeye Wallet, our videos will help you learn more about your account and its features.
What is expected from me as the account owner?
To make optimal use of your Certifeye Wallet, all you need to do is make sure that you place the correct, up-to-date version of your document in the system. If you wish, you can appoint an administrator to take over this maintenance task on your behalf.
What do I agree to if someone else invites me to Certifeye Wallet?
We can authorise Certifeye users to prepare Certifeye Wallet accounts and invite their suppliers to use them. If you received such an email invitation, you can simply activate the account instead of going through the registration process. You will remain the only owner of your Certifeye Wallet, even after your cooperation with the company that originally invited you ends.
By facilitating the invitation process, we want to effortlessly introduce suppliers to our platform and improve the document workflow for all parties involved.
Depending on the invitation type, the inviter might be a temporary administrator of the account. This way you have the time to learn using the platform, while already improving the communication process between you and the inviter. If you wish to immediately retract admin rights from the inviter, you can do so in the Settings tab at https://wallet.certifeye.com/settings.
How do I register for a Certifeye Wallet account?
You can register through our website or directly in our web application https://app.certifeye.com/register. We will send you an activation email to complete the process.
If you received an invitation to Certifeye Wallet from a Certifeye user you do not need to register. Simply click on the activation link in the email and follow the steps.
How do I manage documents for more than one company?
If you are taking care of document for more than one business, Certifeye has a special offer for you. The Wallet Manager license is our pilot program allowing to administrate multiple Certifeye Wallet accounts. If you are interested, please reach out to us at info@certifeye.com or read more on the prices page.
Using the Certifeye Wallet
What are the rights of a Wallet owner?
As the owner, you are the only one that can activate the account and request to close it. You can edit the documents that you upload in Certifeye Wallet and select their privacy settings. You decide who can take the role of administrator to manage the requirements in your name, and can easily remove any administrator you appointed.
What is an administrator and what are their rights?
The administrator, or admin, of your Certifeye Wallet can access the account and perform the same actions as you – the owner. A person in that role will be able to upload and update your documents and receive emails from Certifeye, including requests for documents and notifications about your account. It is possible to completely outsource your activity on Certifeye Wallet using this role.
If you wish, you can give this role to another person, an external agency or to the organisation that invited you to the platform.
You can revoke the administrator rights of any additional user at any time in the Settings tab at https://wallet.certifeye.com/settings. The administrator cannot remove your rights at any point. However, if your chosen administrator resigns, you will automatically be informed via email.
Keep in mind that you do not have to appoint an administrator to use your Certifeye account.
How do I remove administrator access from my account?
If you have been invited to the Certifeye Wallet by one of our users, for example because you are a member of an association, the inviting company may be the administrator of your account.
To block this party’s access and remove the external administrator, for example when you leave the association and want to take back control of your certificates yourself, click on the Settings tab https://wallet.certifeye.com/settings and simply click the red “Remove administrator” button. You now have sole access to your own administration in Certifeye.
What does it mean when a document is Public?
When you decide to set a document to Public status, Certifeye users can immediately view and link it to their administration. You will not need to confirm this connection, and users will instantly receive any updates you upload to the subscribed documents. Keep in mind that any file you upload publicly might be downloaded immediately by users and non-users alike.
Additionally, sharing your documents and certificates on your Certifeye Wallet Public Profile is a great way to promote your business. Show your (potential) clients why you’re the strongest supplier in the desired niche.
What does it mean when a document is Private?
If you set the document status to Private, only the account owner and the administrator can view the file. Nobody else has access to it until you decide to share the document by sending a link or by answering a request sent to you. Once the file has been shared, the recipient can download a copy and/or subscribe to it.
Whenever you renew this document in your own Certifeye Wallet, the subscriber will be notified and will receive an update. If you want to share a Private document with someone without a Certifeye account, a link will have to be provided for each new version of the file.
How do I add more users to my Certifeye Wallet?
A Certifeye Wallet account is free of charge and designed to be used only by one owner. Every owner can invite one administrator to take over the managing responsibilities and help in keeping the certificates up to date.
If you are interested in running the complete certificate administration and sharing the access with a team of users, please contact us at info@certifeye.com and we will advise you on a solution that is best suited to your business needs.
How do I add a new certificate to my Certifeye Wallet? (video)
You can simply upload any file in the Certificates tab https://wallet.certifeye.com/certificates by clicking on the Add document button.
You can watch a step-by-step tutorial here:
How do I renew an expired certificate? (video)
Certifeye will inform you when the documents in your Wallet are about to expire. When you log in to your account you will always see the list of expired certificates on the Home page https://wallet.certifeye.com/home.
If you receive a new version of a certificate, you can quickly renew the old one in your Wallet. Simply click on the Add new version icon.
You can watch a step-by-step tutorial here:
How do I answer a document request?
Certifeye Wallet allows you to stay connected to other Certifeye users and simply answer all requests from one screen.
To answer a request:
- Open the request email.
- Click on the link sent in the email. Please note that if this action is necessary to connect your Certifeye Wallet to the requester’s account.
- Log in to your account.
- In the Home page, you will see the Requested Documents widget listing all open requests waiting for your action.
- Click on a selected request to highlight the row.
- Click on the round menu button in the right, bottom corner.
- Choose action:
– Refuse, if you do not have a requested document and you are not planning to obtain such.
– Select Document, if you want to browse the files in your account or upload a new one.
– Reschedule, if you do not have the requested document now, but want to provide it later.
Once you fulfil a request the task will be removed from the widget. By providing a file there is a subscription created between the requester and your document. Every time you renew this certificate the subscriber will automatically receive the latest version, without sending a new request.
How do I answer a questionnaire request?
A questionnaire is a direct request for answers sent to you by a Certifeye user. You can answer directly from your Wallet account. When you click on the emailed link you will be redirected to the login page, and you will land at “Home” page. Here you will see the special widgets – each holding different type of task.
Requested Questionnaires widget lists all open questionnaire requests waiting for your action.
To complete the questionnaire, follow these steps:
Step 1: Click on the questionnaire task.
Step 2: Press the round orange button.
Step 3: Click on the action Fill in Questionnaire. You will be redirected to an online form defined by the Certifeye user sending you the request.
Step 4: Fill in all the answers and make sure all required fields are completed. Remember to check for extra tabs on top of the page. Note that every questionnaire can be different, you can also be asked to attach a file or leave your signature.
Step 5: Once you complete the answers, click “Submit” on top of the page.
To ensure proper processing of your submittance, please try to provide your answers within 30 minutes from starting the session.
If necessary, you can press on “Return” button to save the answers you already have put in and complete the rest of the questionnaire later.
After submission you will see a pop-up window where you can add any message for the requester. When you return to the landing page after submitting the answer, the questionnaire tile should display a status “Submitted” in green colour.
You will receive an email confirmation email once your answers are reviewed and accepted.
If the requester rejects the submitted answers, you will be informed by email providing the rejection comment.
What do I when my questionnaire submittance was rejected?
If the requester rejects the submitted answers, you will be informed by email providing the rejection comment.
The rejection email includes a link redirecting you back to the Wallet where you can correct any information or complete the input. You will see the rejected items in the Rejected Questionnaires widget. To access the rejected answers please click on the task. Next press the round button and go to Fill in Questionnaire. After making all necessary corrections or filling in missing information press the “Submit” button.
Upon submittance you can add a message in reply to the rejection comment sent by the requester.
How do I reschedule the delivery of my document?
If you expect that the delivery or renewal of your document will be delayed, you can reschedule it even prior to its expiration.
To reschedule an expiring or requested document:
- Go to the Home page of your Certifeye Wallet account https://wallet.certifeye.com/home
- Click on the task you would like to reschedule.
- Click on the round orange menu button in the right corner.
- Click on the menu option Reschedule.
- Click on the arrow to open the date picker and select a date for your pending task.
- Confirm the action.
- The task will be moved to the Pending documents widget. From there you can provide a document once you receive it or reschedule it again to change the pending date.
You can also Reschedule from your Certificates screen https://wallet.certifeye.com/certificates. Your subscribers will immediately see the pending date in their administration. Your Certifeye Wallet account will also pause the notifications for any expiring certificate placed in the Pending documents widget.
How do I share a document with my business partner? (video)
You can select one or more documents from your Certifeye Wallet and share them by creating a unique, secure link. The link can be sent to anyone and is valid for 7 days. The recipient can download the file(s) you sent.
To Share your documents:
- Go to Certificates page.
- Select one or more documents for the list by ticking the checkboxes on the left side.
- Click on the Select Action menu icon placed at right end of the row.
- Click on Share option.
- Enter the email address and Send link via automatic email or Copy link and share it with anyone.
If your business partners are using Certifeye, they can easily subscribe to the documents you sent as well.
All created links are listed in the Shared links tab. There, you can also revoke any links you created, even during their 7-day expiration period.
How do I check who is subscribed to my documents?
A Subscription is an automated update of your documents provided directly to a user of the Certifeye platform. By connecting to your Wallet, a Certifeye user can see your public certificates and get a document without sending you a request. Subscribing means also that every new version of this document uploaded to your Wallet will be automatically sent to all its subscribers.
Private documents can be also subscribed to by a Certifeye user, but only upon your action: if you answer a request from your Wallet or if you share a direct link to your documents in the Wallet. You can control which private documents will be subscribed upon.
You will receive an email notification if a Certifeye user subscribes to your document. Additionally, you can always check the number of subscribers in the Subscription column of the Certificates page. You will find more details in the Subscribers tab when you unfold the row with a selected document.
How can I indicate that I don’t intend to provide the requested document?
You can refuse any request that was sent to you. This could be a new one or a request to correct a document that was rejected.
You can use this option if you know that your company does not have this certificate and is not planning to get one in the near future.
How to refuse:
- Go to the Home page of your Certifeye Wallet account.
- Click on the request you want to refuse.
- Click on the round orange menu button in the right corner.
- Click on the menu option Refuse.
- Confirm the action.
- The request will be removed from your Home page and the requester will see that the status changed to Unavailable. Sender of the request receive a notification that this required document will not be provided.
You can use the Refuse option from Requested documents widget or from Rejected documents widget.
How do I restrict visibility of a document?
To hide the document, set its visibility status to Private. You can make this choice upon or after uploading the file. Go to the Certificates tab https://wallet.certifeye.com/certificates, find the document and click on the Edit icon. The visibility status can be changed at any time.
If you want to show the document to a specific business partner, simply send it via Certifeye link. Only subscribers can see a private document and will be informed about its renewals in the future.
How to use document tags?
A Tag is a virtual label attached to your Wallet and/or the documents that you gathered in your account. Tags can be used for identification or to give other information.
On the Tags page you can Add/Edit/Delete/Refresh tags of 2 types:
- Search tag – this tag is public and can be used to search for your company on Certifeye platform. Search tags can be also seen in the Profile and can be used for filtering on the Public Profile page (if active). It can also be used to mark and filter your documents.
- Custom tag – this tag is private and only visible to the users of your Wallet. It can only be used to mark and filter your documents.
Every tag can be translated to Dutch and English so that the tag is displayed accordingly to the user’s language.
To add Tags:
- Go to the Tags tab
- Click on +Add tag
- Type in the number or phrase that you want to use as a tag
- Select the Type
- Click on the Save button.
To translate Tags:
- Go to the Tags tab
- Select the tag you want to translate
- Click on the menu icon in the Action column
- Select Edit action
- Click on the globe icon
- Type in the translation in Dutch and English
- Click on the Save button.
To use Tags:
- Go to Certificates.
- Click on the menu icon in the Action column
- Select option Manage Tags
- Select tags from the list
- Click on the Save button.
To filter your documents on Tags:
- Go to Certificates.
- Click on the filter box in the top of the page
- Type in or select the tags you want to use for filtering documents
- Adjust the filter setting
You can choose the following filter options:
And – filtering all documents with all selected tags
Or – filtering all documents with at least one of selected tags
Not – filtering all documents without the selected tags
How can I easily be found on the Certifeye platform?
Certifeye network identifies your account by your unique email address. You can make it even easier to find yourself by adding Search tags.
You can use your identification number like Global Location Number (GLN) or any phrases and words describing your company can help Certifeye users search for your Certifeye Wallet account.
Search tags can be added, edited or deleted at any time in Tags page. You can also translate the search phrase so that it is searchable for both Dutch and English Certifeye users.
All your current Search tags are also listed in the Profile tab.
To add a Search tag:
- Go to Tags tab
- Click on +Add tags
- Type in the number or phrase that you want to use as a search tag
- Select the Type: Search tag
- Click on Save button.
To translate a Search tag:
- Go to Tags tab
- Select the tag you want to translate
- Click on the menu icon in the Action column
- Select Edit action
- Click on the globe icon
- Type in the translation in Dutch and English
- Click on Save button.
How can I show certificates on my website?
You can easily present a list of all your public certificates via the Public Profile. Only valid documents with a public status will be displayed on your webpage.
To activate your Public Profile:
- Go to the Profile tab.
- Scroll down to the Public Profile section.
- Tick the checkbox Activate the Public Profile of your Certifeye Wallet.
- You will immediately see the unique link displayed under the checkbox.
- Fill in any extra information about your company and contact details.
- Save your changes by clicking the Update button at the bottom of the page.
Share the Public Profile URL on your website or social media. Visitors will be able to download the files or even subscribe to the documents and receive automatic updates if they have a Certifeye account.
How do I view my pending tasks?
To check your pending tasks, navigate to your Home page. The various widgets on this page categorize tasks into different groups:
- Expiring documents: Displays documents that are soon to be expired or have already expired, requiring renewal by uploading a new version.
- Pending documents: Lists tasks that have been rescheduled by your company and are awaiting action, such as responding to a request or renewing a document.
- Requested documents: Shows documents that are required from your company by other users on the platform.
- Rejected documents: Displays documents provided by your company that have not been approved by the requester, therefore pending further action.
- Requested questionnaires: Lists questionnaires that have been requested from your company by other users on the platform.
- Rejected questionnaires: Lists questionnaires with entries that were not approved by the requester, therefore pending further action.
How do I customize my Public Profile?
Customizing your Public Profile allows you to showcase your company and certificates beyond the Certifeye platform. Follow these steps to personalize your profile:
- Navigate to the Profile page:
- Scroll down to the “Public Profile” section on your Profile page.
- Activate Your Public Profile:
- Ensure to select the checkbox that says “Activate the Public Profile of your Certifeye Wallet”
- Select and Show a Customized Banner:
- Add a personalized cover image to your Public Profile page to showcase your unique identity and leave a lasting impression when presenting your compliance.
- Show Compliance Towards “Global Baskets”:
- Demonstrate compliance with a set of requirements defined in Certifeye application as “global baskets.” For example, users from the floriculture industry can showcase whether they fulfill criteria of the FSI2025 Basket of Standards.
- Provide Additional Information:
- In the next step, add extra information such as a company description, contact details, website, and your company’s sustainability vision with a URL to a complementary resource.
- Save Changes:
- After setting everything up, save your changes to update your Public Profile. If you had the Public Profile URL opened in a new tab, refresh the page to see the implemented changes.
By following these steps, you can effectively enhance your Public Profile and make a strong impression beyond the Certifeye platform.
What to do when I receive a request to provide the Ambition 5.0 declaration?
When you receive a request to provide the Ambition 5.0 Plant Protection in Horticulture in Dutch Garden Retail declaration follow these steps:
- Check the sender: all Certifeye requests are sent from the email domain mail.certifeye.com.
- Click the link in the email to read the Ambition 5.0 declaration and fill in the agreement form.
- Complete the required information: company name, address, Global Location Number (GLN) and contact information
- Confirm your acceptance by signing the declaration.
- A copy of your signed declaration will be sent to the email address you provided.
If you’re already registered on Certifeye:
- Your signed declaration will be automatically uploaded to your Certifeye Wallet.
- The Certifeye requester will be connected to your account.
- Any future requests for the same Ambition 5.0 declaration will be automatically fulfilled using this signed version.
- If you receive multiple requests before signing, you only need to sign once, and all requests will be resolved.
If you’re not registered on Certifeye:
- You can still complete and sign the declaration without a Certifeye Wallet.
- Later, you can sign up for a free Certifeye account here.
- Once registered, you can upload your signed declaration to your Wallet as your first document.
- Use the Wallet to store and share your Ambition declaration, sustainability certificates, or any other compliance documents with industry standards.
If you need any assistance, please reach out to support@certifeye.com.
Some interesting facts
Certifeye is part of QIMS Holding B.V., the parent company of ManualMaster. We are a Dutch company that has been supplying quality management software for more than 25 years.
Certifeye was created to meet the need of many ManualMaster users for an efficient way to manage the certificates from their suppliers and customers.
Quality and Information Management Support D3 b.v.
Trading under the name Certifeye
VAT : NL807158823B01
Chamber of Commerce No: 23089234
Contact
De Wederik 4
3355 SK Papendrecht
The Netherlands