I didn’t get the activation link to my account
Please check the spam folder in your inbox. If you do find the message in the spam folder, please whitelist our emails to ensure delivery in the future. All important notifications from Certifeye are sent via email.
Is the message not in the spam folder? There might be a different technical reason for the delivery failure. You can ask the Certifeye user to resend the email invitation or contact us directly at support@certifeye.com.
I want to change the registered email address
According to our policy, the owner of the email address is also the owner of Certifeye Wallet account. You can request a change of email address by contacting our help desk at support@certifeye.com.
I forgot my password
To reset your password, please go to the login page https://wallet.certifeye.com/login-form and click on I forgot my password.
I want to change my password
To change the password, log in to your Certifeye Wallet account and go to the Settings tab https://wallet.certifeye.com/settings.
I want to close my account
As the owner of the account, you are the only person authorised to close your Certifeye Wallet account. If you wish to terminate the agreement, please contact us at support@certifeye.com.
I don’t want to receive notification emails
You can set up automatic email notifications which will inform you about any required actions ahead of time.
However, if you are using Certifeye daily, you can limit the number of emails reminding about new notifications.
To adjust the frequency of emails about unseen notifications:
- Go to My Settings page.
- See the field Email me about unseen notifications.
- Here, you can set the frequency of the e-mail notifications by selecting any weekdays.
- To turn off the emails completely simply untick all checkboxes. Once empty you will not receive emails about the notifications, but you can still see them in My Dashboard after you log in to the account.
Please note that if you have had any unread notifications in the past the system will keep notifying you about them. To solve it, go to My Notifications page and mark all notifications as Seen.
I have a question about blocked and crossed out email addresses
Unblock Your Address Automatically
If an e-mail bounced but you’re sure that the address was correct and works, send an email from the blocked address to unbounce@mail.certifeye.com.
This will prove that the e-mail account works and our system will keep sending messages to it.
Please note: this is an automated tool and will only unblock the specific email address of the email sender.
In Certifeye, you may see a crossed-out email address
This means that emails sent to this account are undeliverable. Should the address work? Unblock it using the method described above.
Get notified when a recipient cannot be reached
When requesting certificates, sending reminders, adding a user or using other email-based actions, Certifeye now makes it immediately clear if an address is blocked, for example due to hard bounces in the past or typing mistakes.
Your own email address
If your own email address is blocked due to bounces or other problems in deliverability, you will see a warning on every page of your Certifeye environment.
Additionally, you won’t receive daily reports of emails that could not be delivered, as you will now see crossed out email addresses in Certifeye.