Managing your account – FAQ

Please check the spam folder in your inbox. If you do find the message in the spam folder, please whitelist our emails to ensure delivery in the future. All important notifications from Certifeye are sent via email.

Is the message not in the spam folder? There might be a different technical reason for the delivery failure. You can ask the Certifeye user to resend the email invitation or contact us directly at support@certifeye.com.

According to our policy, the owner of the email address is also the owner of Certifeye Wallet account. You can request a change of email address by contacting our help desk at support@certifeye.com.

To reset your password, please go to the login page https://wallet.certifeye.com/login-form and click on I forgot my password.

To change the password, log in to your Certifeye Wallet account and go to the Settings tab https://wallet.certifeye.com/settings.

As the owner of the account, you are the only person authorised to close your Certifeye Wallet account. If you wish to terminate the agreement, please contact us at support@certifeye.com.

You can set up automatic email notifications which will inform you about any required actions ahead of time.
However, if you are using Certifeye daily, you can limit the number of emails reminding about new notifications.

To adjust the frequency of emails about unseen notifications:

1. Go to My Settings page.
2. See the field Email me about unseen notifications.
3. Here, you can set the frequency of the e-mail notifications by selecting any weekdays.
4. To turn off the emails completely simply untick all checkboxes. Once empty you will not receive emails about the notifications, but you can still see them in My Dashboard after you log in to the account. 

Please note that if you have had any unread notifications in the past the system will keep notifying you about them. To solve it, go to My Notifications page and mark all notifications as Seen.